npm install playwright

import { chromium } from 'playwright';

const browser = await chromium.launch();
const page = await browser.newPage();

// Login to ServiceNow
await page.goto('https://your-instance.service-now.com/');
await page.fill('[name="user_name"]', process.env.SERVICENOW_USERNAME);
await page.fill('[name="user_password"]', process.env.SERVICENOW_PASSWORD);
await page.click('[name="not_important"]');

// Navigate to Incident Management
await page.click('[data-testid="nav-incident-management"]');
await page.click('[data-testid="create-new-incident"]');

// Create new incident
await page.fill('[data-testid="caller-field"]', 'John Smith');
await page.selectOption('[data-testid="category-select"]', 'Hardware');
await page.selectOption('[data-testid="subcategory-select"]', 'Monitor');
await page.fill('[data-testid="short-description"]', 'Monitor display issues');
await page.fill('[data-testid="description"]', 'User reports flickering and color distortion on primary monitor');
await page.selectOption('[data-testid="priority-select"]', '3 - Moderate');
await page.selectOption('[data-testid="assignment-group"]', 'Desktop Support');

// Add work notes and resolve
await page.fill('[data-testid="work-notes"]', 'Replaced monitor cable. Issue resolved.');
await page.selectOption('[data-testid="incident-state"]', 'Resolved');
await page.selectOption('[data-testid="resolution-code"]', 'Solved (Permanently)');
await page.click('[data-testid="update-incident"]');

// Create change request
await page.click('[data-testid="change-management"]');
await page.click('[data-testid="create-change-request"]');
await page.fill('[data-testid="change-short-description"]', 'Server memory upgrade');
await page.selectOption('[data-testid="change-type"]', 'Standard');
await page.selectOption('[data-testid="risk-level"]', 'Low');
await page.click('[data-testid="submit-change"]');

await browser.close();