npm install playwright

import { chromium } from 'playwright';

const browser = await chromium.launch();
const page = await browser.newPage();

// Login to Zendesk
await page.goto('https://your-company.zendesk.com/agent/');
await page.fill('[name="user[email]"]', process.env.ZENDESK_EMAIL);
await page.fill('[name="user[password]"]', process.env.ZENDESK_PASSWORD);
await page.click('[type="submit"]');

// Navigate to tickets
await page.click('[data-test-id="views_views-list_row-item"]');
await page.click('text=Open tickets');

// Update ticket priority
await page.click('.ticket-row:first-child');
await page.click('[data-test-id="priority-field"]');
await page.selectOption('[data-test-id="priority-field"]', 'high');

// Add internal note
await page.fill('[data-test-id="omni-composer-rich-text"]', 'Customer escalation processed - priority updated');
await page.click('[data-test-id="submit-button"]');

await browser.close();